Partner Practices
We invite veterinary practices to partner with us - there are no fees or subscriptions, just a simple agreement, outlining our commitment to each other and fulfilling RCVS requirements.
Partner Practice Invitation
The Lighthouse 24/7 A&E Pet Hospital (a trading division of Optivet Referrals Ltd) undertakes to complement the veterinary services of partner practices, leading to the highest quality, seamless 24/7 veterinary care for their patients and clients.
We undertake to:
- Maintain compliance with RCVS code of professional conduct (Section 3 / 24-hr emergency first aid and pain relief).
- Maintain RCVS Hospital status – as required by the Practice Standards Scheme (PSS).
- Provide ethical veterinary care.
- To accept all cases sent to us by a partner veterinary practice.
- To continually review and improve our team, protocols and performance.
- To provide partner practices with any requested information.
- To report cases in an accurate and timely manner.
- Maintain an active group of partner practice service users to ensure continuous improvement.
Want to Know More?
Please contact Simon or Lauren to discuss further.
Working in partnership with partner practices to provide seamless pet and client care, we typically see:
- Emergencies.
- Urgent cases that you are not resourced to see in a timely manner.
- Post-op care cases you have operated but feel would benefit from continuation of care in a hospital environment.
The partner practice provides details of each case by email or phone, leading to a contextualised care assessment which determines the most appropriate case pathway:
- Admission to The Lighthouse.
- Overnight post-op care at The Lighthouse:
- Patient returned to partner practice at an agreed time.
- (Ambulance options to become available).
- If you provide a care plan, we will respect it.
- Internal referral to our experienced referral team.
- External Tertiary referral.
Appointment requested by partner practice client:
We undertake measures to ensure we only see cases that partner practices want us to see.
- Based on the time, day and presenting facts, we determine our next steps.
- We make it clear to the owner that we work closely in conjunction with their regular practice.
- We ask the client where the pet is registered (if it’s a partner practice, we refer to the specific partner practice information sheet).
- If the pet is stated as not being registered, we push the owner for more information.
We ask a series of questions leading to a contextualised care assessment which determines the most appropriate pathway:
- Admission to The Lighthouse.
- Referral back to the partner practice (we arrange for the partner practice to call the client).
- Internal referral to our expert-led referral team.
- External Tertiary referral.